Unlike most JAV sites, we have a solid quality guarantee ensuring you get
exactly what you pay for in the quickest and most discrete
fashion.
By far, the best way to get help is to help yourself by reviewing the FAQ. We have detailed answers to the most common problems that occur.
Our help desk is often swarmed with questions a member can answer for themselves
by carefully reviewing this information. Because of this it can often take
a while to get an answer that is already on this page. Our site is
complicated for some, but it is as simple as it can be. We have worked for
years trying to make it as user friendly as possible.
With a VIP membership, you can watch movies in the Real format
online (streaming video) with RealPlayer, or download them to your hard drive to
watch them later. While not High Quality Source Video (dvd quality), the
video quality is still excellent for viewing online. VIP access has a
monthly membership fee which entitles you to watching any movie you
want at any time.
Digital Xpress enables you to download High Quality Source Video (dvd
quality).
When you purchase a DX account, you will be allotted
15 gb in downloads. The exact range of download allotment is dependant on
what you download and where and how our security systems react to your actions.
The fee is a one time fee for an allotment.
Both memberships allow access to all of our images online.
The laws in Japan prohibit the display of genitals, hence the
"mosaic" censor seen in most of our movies. When you see the
term "decensored", this means the mosaic has been digitally removed
from the video, and there may be artifacts (slightly jagged edges,
for example) where the mosaic used to be. This process is not
ours to use, and those who can are only able to use it on movies
from select companies. You will not see many "decensored"
versions of movies from larger JAV companies.
Give it some time. We have to propagate your username and password
across 50 servers for you to have complete access. If it doesn't work
after 1 hour, open a help ticket. 99.99% of the time help tickets of this
type are a waste of everyone's time because the password just needs time to move
across our network. Be patient please.
The worst thing you can do is to
repeatedly try to log in. This is because our security software detects
failed log ins and when you do it enough times it will ban your ip for 1 hour.
This is done to protect your account and will do nothing but prolong getting
full access.
If you try logging in using the correct log in information, but get forwarded
back to the login page with a message telling you that your username and
password are not valid, chance are you have privacy guards that are not allowing
us to create a cookie. To use our AJ Direct service, you must have cookies
enabled. Your security settings on your browser must allow us to create a
cookie on your system. This is done for YOUR security and is completely
non-invasive.
Users have their preconceptions about Real, primarily due to the
actual player. However from our experience, the Real codec makes the
smallest files while retaining very good quality. And unlike DivX,
it streams quite easily. We've been using the media format for
years, and have found no compelling reason to change.
These instructions apply to Internet Explorer 7 and Real Player 11 Beta. If
you do not have this version of software, we recommend uninstalling your current
versions, rebooting, then installing the most up to date versions.
We understand that Mac users are unable to use Internet Explorer and other
users simply like other browsers. It is possible to play our real movies
using Firefox, Opera, and Safari. It requires a bit of learning and may
seem awkward at first, but it is possible. Click the link below for your
browser type, to walk through the steps.
Click here to stream Real Movies using OPERA
(tested with version 9.22)
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How to stream Real
Movies using Firefox
These instructions apply to FireFox 2.0.0.6 and Real Player 11 Beta. If
you do not have this version of software, we recommend uninstalling your current
versions, rebooting, then installing the most up to date versions.
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1. Left Click the Alternate Play link.
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2. Choose to open with "RNX file processor" if not
already selected. Also, check the "Do this automatically for files
like this from now on." box. Then hit the "ok" button.
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3. FireFox will display the "Downloads" dialog box.
Real Player then should open automatically. If it doesn't, then
click the open link next to the name of the rpm file.
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4. After Real Player opens, enter your Usercode in the
"Username" box and your Passcode in the "Password" box, and then hit the
"OK" button.
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5. Your Real Player should load the video.
If It
gets stuck in a connecting loop (this happens from time to time and is
caused by several scenarios-most commonly when a username and password
are not entered quickly enough), simply go back to step 3 and hit the
open link again without closing Real Player. A connecting loop
almost always happens only the first time real player is opened.
For this reason, and to prevent from entering your username and password
over and over again, we recommend leaving real
player open after you are done with one movie and while you are browsing
the site to find another. To preserve yours and our bandwidth, you
can pause or stop the clip while browsing. If you do this you should only have to enter
your username and password one time when load the first rpm file and
another when real player opens. Then as long as you stay on the
site and keep your browser and real player open, you should not have to
enter authentication information again.
PLEASE NOTE: BY DEFAULT REAL PLAYER WILL OPEN WITH OUR VIDEOS RESIZED TO
ABOUT 250-300%. THIS IS A MATTER OF PERSONAL PREFERENCE, HOWEVER
WE THINK OUR VIDEOS LOOK BEST WHEN YOU RESET THE SIZE TO 100% AS
DISPLAYED ABOVE.
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How to stream Real Movies
using Safari
These instructions apply to Safari 3.0.3 and Real Player 11 Beta. If
you do not have this version of software, we recommend uninstalling your current
versions, rebooting, then installing the most up to date versions.
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1. Left Click the Alternate Play link.
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2. You may need to enter your username and password and
add to the key chain to download the rpm file if you have not already
done so. Then, Safari will open the "Downloads" dialog box.
Right click on the downloaded rpm file and chose the "Open" option.
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3. After Real Player opens, enter your Usercode in the
"Username" box and your Passcode in the "Password" box, and then hit the
"OK" button.
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4. Your Real Player should load the video.
If It
gets stuck in a connecting loop (this happens from time to time and is
caused by several scenarios-most commonly when a username and password
are not entered quickly enough), simply go back to step 2 and hit the
open link again without closing Real Player. A connecting loop
almost always happens only the first time real player is opened.
For this reason, and to prevent from entering your username and password
over and over again, we recommend leaving real
player open after you are done with one movie and while you are browsing
the site to find another. To preserve yours and our bandwidth, you can
pause or stop the clip while browsing. If you do this you should only have to enter
your username and password one time when load the first rpm file and
another when real player opens. Then as long as you stay on the
site and keep your browser and real player open, you should not have to
enter authentication information again.
PLEASE NOTE: BY DEFAULT REAL PLAYER WILL OPEN WITH OUR VIDEOS RESIZED TO
ABOUT 250-300%. THIS IS A MATTER OF PERSONAL PREFERENCE, HOWEVER
WE THINK OUR VIDEOS LOOK BEST WHEN YOU RESET THE SIZE TO 100% AS
DISPLAYED ABOVE.
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How to stream Real Movies
using Opera
These instructions apply to Opera 9.22 and Real Player 11 Beta. If
you do not have this version of software, we recommend uninstalling your current
versions, rebooting, then installing the most up to date versions.
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1. Left Click the Alternate Play link.
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2. Enter your Usercode in the
"Username" box and your Passcode in the "Password" box, and then hit the
"OK" button.
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3. Opera will display the "Downloads" dialog box.
Make sure the "Opens With" field displays "RNX file processor", check
the "Remember choice and do not show this dialog again" checkbox and hit
the "Open" button.
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4. The Opera "transfers" window will open and the real
movie should automatically load in Real Player. If it does not
load, you can go to the transfers window, right click on the file and
choose "open" or "open with".
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5. After Real Player opens, enter your Usercode in the
"Username" box and your Passcode in the "Password" box, and then hit the
"OK" button.
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6. Your Real Player should load the video.
If It
gets stuck in a connecting loop (this happens from time to time and is
caused by several scenarios-most commonly when a username and password
are not entered quickly enough), simply go back to step 4 and hit the
open link again without closing Real Player. A connecting loop
almost always happens only the first time real player is opened.
For this reason, and to prevent from entering your username and password
over and over again, we recommend leaving real
player open after you are done with one movie and while you are browsing
the site to find another. To preserve yours and our bandwidth, you can
pause or stop the clip while browsing. If you do this you should only have to enter
your username and password one time when load the first rpm file and
another when real player opens. Then as long as you stay on the
site and keep your browser and real player open, you should not have to
enter authentication information again.
PLEASE NOTE: BY DEFAULT REAL PLAYER WILL OPEN WITH OUR VIDEOS RESIZED TO
ABOUT 250-300%. THIS IS A MATTER OF PERSONAL PREFERENCE, HOWEVER
WE THINK OUR VIDEOS LOOK BEST WHEN YOU RESET THE SIZE TO 100% AS
DISPLAYED ABOVE.
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Viewing Real files without installing the official Real Player
(not recommended - use at your own risk)
"(I dislike) RealMedia as your download medium. Not so much the
medium, it's just that RealPlayer sucks like a crack-ho."
That pretty much sums up a common initial reaction to the Real format being
used for our "power user" VIPs. For the regular use we
recommend using RealPlayer.
While the RealPlayer for Windows is
feature rich, it uses excessive memory, is sometimes difficult to
properly configure, and will sometimes intrude upon your computer
usage. Many people will never notice a problem, but some "power
users" consider it an unwanted application.
To those with interest in our VIP service but hate RealPlayer,
our advice? Don't install it. If you want a quick, down-and-dirty
application to play your RealMedia files, try out Real Alternative.
It's based on the old Windows Media Player, but it adds the codecs
needed to view the latest RealVideo movies. It doesn't support
advanced features and its ability to stream video is limited (will
not work with ActionJAV), but if you're just downloading movies to
your hard drive and plan to view them later it fits the bill
perfectly.
Download Real Alternative here:
http://www.free-codecs.com/download/Real_Alternative.htm
http://home.hccnet.nl/h.edskes/mirror.htm (scroll down to the
first listing of "Real Alternative")
To watch a Real movie using Real Alternative you will first need
to download the movie. Simply click the link for "D/L Part
One" or "D/L Part Two", enter your login/password if prompted, and
the download should begin.
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Our site requesting Login/Password multiple times
As a member jumps from movie to movie, our site may occasionally ask for the
login and password. This is due to the fact we use many different servers
to contain our videos. If we left it to just one server, our site would be
extremely sluggish. We have 50 servers online.
If you are streaming movies, just leave real player open while browsing the site
for the next movie you want to watch and it should not ask you for your password
again!
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Canceling your VIP account
You can easily cancel at Verotel by providing your username and
password.
Click here to cancel your
subscription.
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I lost my Password
You can easily have your password resent at Verotel by providing your email
address.
Click here to get your password.
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Sharing your VIP account
ActionJAV has a zero-tolerance policy regarding abuse. VIP
accounts are limited to one person, and this rule will be strictly
enforced. We have multiple advanced security checks, so any
abuse will be noticed.
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Note About Security and Usage
You can use the VIP real movies on our site in two ways. You can either
stream using RealPlayer to watch the movies as they stream from our servers to
your computer or you can download them to your computer and play them locally.
Streaming is unlimited, but we have to regulate our download allowance per day
per customer. Keep in mind most sites do not even allow downloads.
This is because it cannot be profitable to provide a huge amount of content that
users can just mirror to their hard drives by setting up programs and walking
away. However, we understand most of you want to save your favorite
movies, so we have found a solution that provides a good balance between our
profitability and your happiness and value.
While providing unlimited streaming video, we impose temporary and very reasonable
daily download limits. You are currently
allowed to download 12GB of content daily. This does not include movies
streamed using RealPlayer. After you reach that limit, your account will be
temporarily blocked by our security software. Beware that even though
streaming is unlimited, if your account is blocked because you downloaded beyond
your limit, you will not be able to stream until the block expires.
This only stops access for 6-12 hours at which time you can resume downloading
and streaming as normal.
The best policy is to stop downloading before you reach your limit, so you can
continue to have unlimited streaming access 24/7. We believe this to be
reasonable limitation for less than $1 per day.
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You Abuse It, You Lose It!
Because we have so much content online, we are forced to take a hard line
with abuse. We do monitor and record your activities on our member's site
to predict and take action in situations that we consider to be abusive.
Per our Terms and Conditions, we reserve the right to terminate service at any
point to any subscriber for any reason. We ask that you obey our policies
and conduct yourself in a dignified manner. No probing. No hacking.
No hogging resources. No excessive requests. No excessive
downloading. No trying to to beat the limiting system. Respect our
services or your account will be cancelled without refund, exception, or
explanation.
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DIGITAL XPRESS
Sharing your Digital XPRESS account
ActionJAV has a zero-tolerance policy regarding abuse. DX
accounts are limited to one person, and this rule will be strictly
enforced. We have multiple advanced security checks, so any
abuse will be noticed.
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By the GIG, not by the movie
One gigabyte is roughly 100 minutes in MPEG-1 (VCD) video. AVI video depending on several
factors, is roughly a bit less, but with much higher quality.
All single-CD movies are under 80 minutes (often around 60), and
many double-CD movies are only about 90 minutes. By using our
system, we're giving you, the user, the most bang for the buck.
For example, say there's a 90-minute 2-disc movie. At our
previous pricing (delivery by mail), this movie would cost $6.45.
Other JAV VCD vendors charge as much as $12 for the same movie. Now, you
can download that very movie for the going rate of 1GB which is currently
$1.34!
Now with this savings, there comes a downside. Many movies
have trailers, which are previews of other upcoming movies.
Some people enjoy these extra scenes, as they're usually the hottest
parts of other movies and can be considered a "bonus", others will
consider them excess baggage. While we do make efforts to
remove long and unnecessary trailers, some will inevitably slip
through the cracks. Considering your extreme savings as
outlined above, we see trailers as insignificant and will not
"pro-rate" your quota based on trailers.
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Previewing the movie
When viewing a movie page, we offer several ways for you to get a
good idea of what a given movie may entail:
- Many of the top actresses will have their own pages with
bios and high-quality pictures (some pictures may be for VIP
members only).
- Fetishes seen in the movie (check the "Fetish Film Finder").
- Six preview captures taken from throughout the movie.
These are strategically chosen to give as much of a general idea
as possible, including an idea of picture quality.
- We also have snapshot shows which provides around 50 small pictures per disc of the
movie in sequence.
- Most movies will have full descriptions; many are even
"scene-by-scene" details.
- High-res cover scans. The backs have even more
pictures of scenes in the film.
- Real movies (VIP members only).
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Downloading the movie - use a manager!
To download a movie, simply right-click the download link and
select Save Target As...

Saving a movie file in Digital Xpress
Although we have invested a great deal of time and money in fast,
reliable servers to ensure problem-free downloads, we have no
control over other problems which may arise. Network
interruptions between us and you are out of our hands, and could
conceivably occur. This is why the resuming of partially
downloaded files is a very important feature.
If you use a recent version of
Internet Explorer, the resuming of broken downloads is supported
in the browser. However if you stop a download and do not
resume in a reasonable period of time, IE may delete the partially
downloaded file before you have a chance to resume. This is
why some people choose to use a "download manager" when grabbing
large files.
There are
many download managers to be found, but if all you need it for
is to download from ActionJAV we recommend a freeware manager.
No point in paying for what you don't need, right? One of our
favorites has always been
FreshDownload, which integrates easily into any modern web
browser.
To use FreshDownload, first download and install it to the
default directory. After rebooting your computer, you'll need
to integrate it into Internet Explorer's right-click menu. Run
FreshDownload, click View, FreshDownload Options. Check the
box for Show FD in IE context menu.

Configuring FreshDownload
If desired, uncheck the box for Check default Download
Manager. Click OK.
YOU MUST DO THE FOLLOWING STEP OR RISK CANCELLATION
WITH NO CHANCE OF REFUND:
Now you must click the connection tab and change
both Simultaneous HTTP connections and Max simultaneous downloads to 1. If
you do not do this, you will not complete your downloads and will not be
refunded.

Set connections and downloads to 1
You may need to restart your browser to enable integration in the right-click
menu.
Once FreshDownload is configured, using it is a snap. To
download a Digital Xpress file, simply right-click on the download
link and select Download with FD.

Using FreshDownload from within Internet Explorer
Now you have the chance to choose where to put your
download. Click the Change button, and browse to your download
folder.

Selecting your download location in FreshDownload
At the next prompt enter your login and password,
and your download should begin!
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One Download at a time - you MUST use single threads!
YOU MUST SAVE ONE FILE AT A TIME AND/OR USE SINGLE THREADS
WITH DOWNLOAD MANAGERS! For those of you not
using a download manager, save one file at a time. If you use a download
manager with multiple threads or try to save more than one file at a time, there
is a good chance you will not complete any downloads and will still be charged.
Our servers restrict you to one connection at a time. Multi-threads are
used to maximize your download capacity, but with our current configuration it
is totally unnecessary and is simply not allowed. Even if you have a 3mbs
comcast connection (the fastest non commercial high bandwidth account we know
of), you will get a full speed download from our servers. They are very
fast. We
repeatedly make this clear on the site and will not refund for users that do not
heed this warning.
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What happens if I just click the D/L link?
YOU MUST USE SAVE AS OR A DOWNLOAD MANAGER! If
you just click the link, you will be double charged for the movie and
chances are you will not be able to even save it after downloading it.
Even if you click the link once and cancel it out, you will be charged once.
This all depends on your browser and operating system, but since the vast
majority of users use Internet Explorer the typical scenario is explained.
You can blame Microsoft for this one folks. We
repeatedly make this clear on the site and will not refund for users that do not
heed this warning.
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How to play MPEG4 (DivX, etc.)
Microsoft Windows includes what we feel is the best movie player available,
and it's called simple Windows Media Player. By itself however, it is
unable to play the AVI files available for download here at Actionjav.com.
You must first download the appropriate codecs - drivers which tell Windows
Media Player what to do. Fortunately, there are simple solutions available
for free and take only a moment to install.
Probably the most popular solution is what is known as K-lite Codec Pack
(http://www.codecguide.com/). The author of this utility has gathered all
the most popular codecs and put them together in one neat little package.
Simply download and run their file and you should be able to play everything
on our site.
You may notice K-Lite has a "Codec Pack" and a "Mega Codec Pack". The
"Mega" includes extra tools and utilities which in all liklihood you'll
never use, so for beginners we recommend the "Full" Codec Pack.
NOTE 1: If you have installed any codecs in the past, uninstall them (and
reboot) prior to installing K-lite.
NOTE 2: Due to the continual development of new codecs, we recommend
downloading a new version of K-lite every few months.
MAC USERS! Try this: FFusion Codec: http://www.afreecodec.com/details.php?id=23
And for more MAC codecs, browse here: http://www.afreecodec.com/?os=mac
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How to play H.264
Windows users can watch H.264-encoded movies by simply following the Windows notes for MPEG4 (above).
Please note if you have not updated your codecs recently, you may need to do so in order to view these movies.
Also be sure to enable all options when installing your codec pack. An alternative for H.264 if you choose not
to use K-lite can be found here: http://www.free-codecs.com/download/x264_Video_Codec.htm
Also please be advised that playing H.264 movies takes a bit more CPU horsepower than DivX or XviD.
Much of the slowdowns encountered by using Apple's Quicktime for Windows can be avoided by using the codec
pack as described above, but even so there could be delays when jumping ahead or back (FF & REW).
MAC users should be able to watch H.264 movies by simply updating Quicktime.
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Why does this movie look squished on my computer screen?
Windows Media Player offers no options to view a movie in 16:9 mode instead of the default 4:3.
If you install the K-lite Mega Codec Pack, you'll have a player called Media Player Classic.
To view a widescreen movie using this application, click on View, Video Frame, Override Aspect Ratio, and change it to 16:9.
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Windows Media Player (WMP) vs. the alternatives
Perhaps the most popular alternative for beginners is Videolan's VLC
http://www.videolan.org/vlc/. VLC has two
advantages: first, it's available for just about every operating system
(Windows, Mac, Linux, etc.). Second, it already has recent codecs built-in.
While this sounds like an attractive option, we stand by our claim that
Windows Media Player is the optimal choice. Not only is it rich in
features, but the playback quality is superior to everything else we have
tried. Artifacts in DivX are much less noticable in WMP than other players,
and at times this can be extremely important. If you're using another
player and find picture quality to be less than desirable, please try WMP
before contacting us for support.
Another popular player is Windows Media Player Classic (WMPC). You can
obtain this from the K-lite website. One of
the great things about WMPC is it can often play movie files which WMP, for
whatever reasons, can't. This is a great player to have as a backup in the
event you have problems playing a movie in WMP.
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Canceling your DX account
There is no need to cancel your account as it is a one time charge.
Your account will remain active for 30 days or until you download your
allotment.
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